FAQ

How can I open an account?

Sign up by entering your phone number on the home page or find us on the ios/android app store via link or search.

What is the minimum amount to open an account?

ZERO Dollars. NO minimum required.

How can I cancel/close my Zooyza account?

Find the "Close Account" link in settings and follow the prompts. Please send us your feedback afterwards.

Which bank can I use to add an account?

Any standard national bank on our list qualifies to be added. If you fail to find your bank we should be able to add it.

Which bank can I use to add an account?

Any standard national bank on our list qualifies to be added. If you fail to find your bank we should be able to add it.

Which bank can I use to add an account?

Any standard national bank on our list qualifies to be added. If you fail to find your bank we should be able to add it.

Can I have more than one Zooyza account?

Checking, savings, and direct deposit.Standard membership grants you (1) account. Premium gives you up to (3).

Does the Z-Wallet have an expiration or need to be renewed?

As long as your account is active it will never expire or need to be renewed.

How do I issue a refund of a purchase I don't approve?

You may file your claim within the app or on the online portal. Refunds are normally processed within 3-5 business days.

How can I get my questions answered?

Email questions and concerns to info@zooyza.com

Banking services provided by Patriot Bank, N.A., Member FDIC. The TandP Z-Card™ and Zooyza® Z-Wallet® are issued by Patriot Bank, N.A. pursuant to a license from MasterCard U.S.A., Inc. and may be used everywhere a MasterCard debit or credit cards is accepted. By clicking on some of the links above, you will leave the Zooyza® website and be directed to a third-party website. The privacy practices of those third parties may differ from those of Zooyza®. We recommend you review the privacy statements of those third-party websites, as Zooyza® is not responsible for those third parties’ privacy or security practices.™ *If you are not 100% satisfied with Zooyza® premium service, you may e-mail support@zooyza.com to cancel your membership within 90 days of purchase for a full refund. After 90 days, you may not request a full money back refund, but you may cancel at any time and you will be charged for the month of your cancellation. © 2022 Zooyza®, LLC. All Rights Reserved.
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